How Techknomatic Helped a Multiplex chain in visualizing the staff operations data for better decision making
Analyze Attendance Rate, Task Completion Time, Resource Utilization, Performance Metrics, Productivity, Workforce Scheduling Optimization to optimize the business operations at multiplexes
Industry
Entertainment
Business Functions
Operations
Solution Delivered
Data Analytics, Dashboard Designing & Development
Technologies
Figma, Tableau
Geography
India
About The Customer
By performing staff operations analytics, we helped the client capture the operations data and gain a better understanding of their day-to-day operations at each multiplex. This customer is one of the biggest multiplex theatre chains in India. The operations team captures daily operations data from operations executives, Vendors, and cleaning staff and wanted to implement analytics to monitor the business operations working efficiently and meet the needs of the business.
The Major Challenge Our Client Faced
Without data analytics, the customer was facing several challenges, including:
- Struggle to allocate resources effectively
- Difficulty in accurately evaluate employee performance
- Struggle to identify areas for improvement and optimize processes
- Struggle to retain top talent hence increased employee turnover
- Miss opportunities to reduce inefficiencies, save costs
- Difficulty in streamlining the inventory turnover
The client wanted to gain visibility into business operations, and daily processes at all the locations to get valuable insights into workforce performance and productivity, enabling managers to make informed decisions and allocate resources more effectively.
Techknomatic’s Primary Objective for This Project
The main objective of the project was to use data and analytics to gain visibility into all the business operations, team & resource performance, and make data-driven decisions to improve the overall quality of the operations.
Some specific objectives of a staff operations analytics project include:
- Enhancing workforce planning and forecasting
- Monitor the quality of work and identify areas for improvement
- Identify potential risks and take proactive measures
- Identify areas for improvement and optimize processes
- Enhancing employee performance
- Optimize the utilization of staff resources
Techknomatic’s Solution — Staff Operations Analytics
Techknomatic’s team used Tableau to connect to multiple data sources and prepared a list of extensive 4-5 dashboards for monitoring the business KPIs.
The areas covered in the delivered solution were as follows:
Cleaning Efficiency: The amount of cleaning tasks completed in a certain amount of time.
Quality Control: The percentage of cleaning tasks performed to a certain standard of quality.
Supply Management: The cost and efficiency of acquiring and managing cleaning supplies and equipment.
Health and Safety Compliance: Ensuring that cleaning procedures are carried out in a safe and hygienic manner, and that all necessary safety protocols are followed.
Time Management: TThe amount of time taken to complete cleaning tasks and the scheduling of cleaning staff.
Employee Performance: The productivity and effectiveness of individual cleaning staff members.
Attendance and Punctuality: The rate at which cleaning staff members are absent or late for work.
How Our Client Benefited Through Our Solution
Techknomatic’s solution resulted in amazing benefits as follows:
Improved Decision Making
Staff operations analytics provides valuable insights into workforce performance and productivity, enabling managers to make informed decisions and allocate resources more effectively.
Increased Efficiency
By tracking key metrics such as attendance, overtime, and task completion times, organizations can identify areas for improvement and optimize processes to increase efficiency.
Enhanced Employee Performance
Staff operations analytics provides real-time feedback to employees, enabling them to see how their performance measures up and identify areas for improvement.
Better Resource Allocation
By analyzing workforce data, organizations can determine the most effective allocation of staff, reducing waste and maximizing productivity.
Improved Employee Satisfaction
Staff operations analytics can help managers create a positive work environment by ensuring that employees are being utilized effectively and fairly.
Better Risk Management
By tracking and analyzing staff operations data, organizations can identify potential risks and take proactive measures to mitigate them
