Terms of Service

These Terms of Service ("Terms") govern the use of the website of Techknomatic Services Pvt Ltd ("Techknomatic", "we", "us", or "our"), a company incorporated under the Companies Act, 2013, having its registered office at 3rd Floor, Signet Corner, Balewadi Phata, Baner, Pune, Maharashtra 411045, India, and the engagement of professional services offered by Techknomatic.

By accessing this Website or entering into any engagement with Techknomatic for the provision of services, you ("Client" or "you") agree to be bound by these Terms. If you are accessing this Website or engaging our services on behalf of a legal entity, you represent that you have the authority to bind that entity to these Terms.

These Terms are intended for business entities and professionals. Our services are not directed at individual consumers.

Techknomatic offers the following professional services:

• Business Intelligence (BI): Design and implementation of dashboards, reporting systems, and data visualisation solutions.
• Data Engineering: Architecture, development, and maintenance of data pipelines, data warehouses, and lakehouse environments.
• Data & AI Strategy: Advisory and consulting on data governance, AI readiness, and technology roadmap development.
• Geospatial Analytics: Spatial data processing, mapping, and location intelligence solutions.

The specific scope, deliverables, timelines, and commercial terms for any engagement shall be set out in a separate Statement of Work ("SOW"), Master Services Agreement ("MSA"), or such other written agreement executed between the parties ("Project Agreement"). In the event of any conflict between these Terms and a Project Agreement, the Project Agreement shall prevail to the extent of the inconsistency.

3.1 Permitted use

You may access and use this Website solely for lawful purposes and in accordance with these Terms.

3.2 Prohibited conduct

You agree not to:

• Use the Website in any manner that violates applicable law or regulation
• Attempt to gain unauthorised access to any part of the Website or its underlying systems
• Transmit any harmful, offensive, or disruptive content
• Use automated tools (bots, scrapers, crawlers) to extract data from the Website without prior written consent from Techknomatic
• Reproduce, distribute, or commercially exploit any content from the Website without our express prior written permission

3.3 Access restrictions

Techknomatic reserves the right to suspend or restrict access to the Website at any time without prior notice.

4.1 Website content

All content on this Website — including text, graphics, logos, icons, images, and software — is the property of Techknomatic Services Pvt Ltd or its licensors and is protected under applicable intellectual property laws in India.

4.2 Service deliverables

Unless expressly stated otherwise in a Project Agreement:

• All pre-existing intellectual property brought by either party into an engagement remains the exclusive property of the originating party.
• Deliverables created specifically for a Client shall vest in the Client upon receipt of full payment of all applicable fees, as specified in the relevant Project Agreement.
• Techknomatic retains ownership of all methodologies, frameworks, tools, templates, processes, and accumulated know-how developed independently of any specific client engagement, including any improvements to the foregoing arising in the course of service delivery.

4.3 Trademarks

Nothing in these Terms grants you a licence to use Techknomatic's name, logo, or trademarks without prior written consent.

5.1 Each party acknowledges that in the course of an engagement, it may receive confidential information of the other party, including but not limited to business plans, data, technical specifications, client lists, and pricing.

5.2 Each party agrees to:

• Keep all confidential information strictly confidential
• Use confidential information solely for the purposes of the engagement
• Disclose confidential information only to those employees or contractors who have a legitimate need to know and are bound by equivalent confidentiality obligations

5.3 These obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party prior to disclosure; (c) is independently developed by the receiving party without reference to the disclosing party's confidential information; or (d) is required to be disclosed by applicable law or regulatory order, provided that prior written notice is given to the disclosing party where legally permitted.

5.4 Confidentiality obligations shall survive the termination or expiry of any engagement for a period of three (3) years, unless a longer period is specified in the applicable Project Agreement.

6.1 Where Techknomatic processes personal data on behalf of a Client as part of a service engagement, the parties shall enter into a separate data processing agreement, as required under applicable law including the Digital Personal Data Protection Act, 2023.

6.2 Each party is independently responsible for complying with applicable data protection and privacy laws in respect of personal data under its control or custody.

6.3 Techknomatic's collection and use of personal data submitted through this Website is governed by our Privacy Policy, which is incorporated into these Terms by reference.

7.1 Fees for services are as agreed in the applicable Project Agreement.

7.2 Invoices are issued in accordance with the milestone schedule or billing cycle set out in the Project Agreement and are payable within the period specified therein.

7.3 Techknomatic reserves the right to suspend services in the event of non-payment of undisputed invoices beyond the agreed payment period, following written notice to the Client.

7.4 All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), which shall be charged additionally as required under applicable law.

8.1 Techknomatic warrants that it will perform services with reasonable skill, care, and diligence, in accordance with the specifications agreed in the applicable Project Agreement.

8.2 This Website and its content are provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Techknomatic makes no representations or warranties, express or implied, regarding the accuracy, completeness, reliability, or fitness for a particular purpose of any content on this Website.

8.3 Techknomatic does not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.

9.1 To the maximum extent permitted by applicable law, Techknomatic's total aggregate liability to you arising out of or in connection with these Terms or any Project Agreement shall not exceed the total fees paid by you to Techknomatic under the relevant Project Agreement in the twelve (12) months immediately preceding the event giving rise to the claim.

9.2 Techknomatic shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, even if advised of the possibility of such damages.

9.3 Nothing in these Terms limits or excludes liability for fraud, wilful misconduct, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

You agree to indemnify, defend, and hold harmless Techknomatic and its officers, directors, employees, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your breach of these Terms; (b) your use of this Website in violation of applicable law; or (c) data, instructions, or materials you provided to Techknomatic in connection with a service engagement that infringe the rights of any third party or violate applicable law.

Techknomatic shall not be liable for any delay or failure in performance of its obligations resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, power failures, cyberattacks, acts of government or regulatory authority, or internet service disruptions. Techknomatic will endeavour to notify you promptly of any such event and to resume performance as soon as reasonably practicable.

12.1 Either party may terminate a Project Agreement in accordance with the termination provisions set out therein.

12.2 Techknomatic reserves the right to immediately terminate or suspend access to the Website or any services in the event of a material breach of these Terms by you.

12.3 On termination, provisions of these Terms that by their nature should survive (including but not limited to Clauses 4, 5, 9, 10, and 12) shall continue to apply.

13.1 These Terms shall be governed by and construed in accordance with the laws of India.

13.2 Any dispute arising out of or in connection with these Terms shall first be subject to good-faith negotiations between the parties. If the dispute is not resolved within thirty (30) days of written notice by either party, it shall be referred to arbitration.

13.3 Arbitration shall be conducted in accordance with the Arbitration and Conciliation Act, 1996 (as amended). The seat and venue of arbitration shall be Pune, Maharashtra, India. Proceedings shall be conducted in English by a sole arbitrator mutually agreed upon by the parties.

13.4 The courts at Pune, Maharashtra, India shall have exclusive jurisdiction over any matters not subject to arbitration under these Terms.

Techknomatic reserves the right to update these Terms at any time. Changes will be posted on this Website with a revised "Last Updated" date. Your continued use of the Website after the effective date of any change constitutes acceptance of the updated Terms. For ongoing service engagements, material changes to Terms will be communicated directly to the relevant Client.

If any provision of these Terms is held to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, and the remaining provisions shall continue in full force and effect.

These Terms, together with any applicable Project Agreement and the Privacy Policy, constitute the entire agreement between you and Techknomatic with respect to the subject matter herein and supersede all prior representations, discussions, and agreements.

For any questions regarding these Terms, please contact:

Techknomatic Services Pvt Ltd

3rd Floor, Signet Corner, Balewadi Phata, Baner, Pune, Maharashtra 411045, India
Email: privacy@techknomatic.com